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Troubleshooting

These are common issues hotspot owners face, along with all the technical insight you need to get your hotspot online and mining sooner. Want help? See “Help!”

FAQ

  • How to Determine if Your Hotspot is v1 or v2 and Backing Up the Swarm Key

  • Lost Wallet Access/Seed Phrase or Hotspot NFT Lost From Wallet

  • "Hotspot Already Has an Owner" Error During Onboarding

  • MNTD. Discord

  • Getting Started

  • Antenna Issues

See all 8 articles

Flatlining

  • Helium Denylist Explained and How to Remove Your Hotspot

  • Troubleshooting Poor or No Proof of Coverage Activity

  • Maximizing Your Rewards with Helium HNT Hotspots

  • Causes for Hotspot Inactivity

Internet

  • Troubleshooting Networking Issues

  • Internet General

  • ISP

  • Router/Modem

Antenna

  • Antenna RF Connectors 101

  • Antenna General

  • Connection

  • Grounding

Hotspot

  • Basic Troubleshooting

  • Troubleshooting Bluetooth Pairing Issues

  • Hotspot General

  • Online/Offline Status

  • SD Card Issues

  • Replacing the SD card

See all 7 articles

App

  • Onboarding

  • Online / Offline Status

  • Hotspot Transfer

  • Error Messages

Help!

  • Still need help?

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