Troubleshooting

• Does it mine HNT?

• Can we Install it Outdoors?

• When will MNTD. start to sell and ship MOBILE Hotspots?

• In which countries is Helium 5G available?

• How to Update Your Hotspot's WiFi Settings

• How to Update Hotspot Location

• MNTD. Fi Pro Outdoor Hotspot Datasheet

• MNTD. Fi Pro - Outdoor Setup Guide

• How to Onboard Your Hotspot

• MNTD. Quickstart

• How to Determine if Your Hotspot is v1 or v2 and Backing Up the Swarm Key

• Lost Wallet Access/Seed Phrase or Hotspot NFT Lost From Wallet

• "Hotspot Already Has an Owner" Error During Onboarding

• MNTD. Discord

• Getting Started

• Antenna Issues

See all 8 articles

• Can the hotspot switch frequency for my region?

• Do you have a data sheet for the hotspots?

• What type of antenna ships with the hotspot?

• What's included in the Goldspot or Blackspot hotspot packages?

• Do you have distributors?

• What Hotspot Options are Available from MNTD.?

• Can I change my order details after placing an order?

• How do I place an order?

• If I purchase a MNTD. hotspot from a third party marketplace, will I get support?

• How to Report Scam or Fraud?

See all 12 articles

• I found a transaction that I did not make. What should I do now?

• What should I do if I paid with the wrong token or network?

• How do I make a Crypto Payment?

• Which payment methods do you accept?

• What is your return policy?

• Are you accepting resellers? I'd like to place a large order.

• I haven't received the tracking number yet

• My order was cancelled, but I don't understand why?

• I received an email asking for more details about my order, is this genuine?

• I did not received an order confirmation email

• My shipment status tagged delivered but I haven't received my package yet

• When will I receive my order?

• Can I provide my own shipping carrier?

• I received a tracking number, but my MNTD Hotspot has not been delivered yet. Can I apply for a refund?

• Where are you shipping to?

• How long do orders usually take until they are shipped?

• Helium Finds Footing

• S◎L Mates

• Building on Strong Foundation

• Nova Labs Proposes Move to Solana

• Helium Console

• Complete Guide to Crypto Wallets and Transactions

See all 25 articles

• Helium Denylist Explained and How to Remove Your Hotspot

• Troubleshooting Poor or No Proof of Coverage Activity

• Maximizing Your Rewards with Helium HNT Hotspots

• Causes for Hotspot Inactivity

• Troubleshooting Networking Issues

• Internet General

• ISP

• Router/Modem

• Antenna RF Connectors 101

• Antenna General

• Connection

• Grounding

• Basic Troubleshooting

• Troubleshooting Bluetooth Pairing Issues

• Hotspot General

• Online/Offline Status

• SD Card Issues

• Replacing the SD card

See all 7 articles

• Onboarding

• Online / Offline Status

• Hotspot Transfer

• Error Messages

• Still need help?