Sometimes a router automatically updates settings, such as reassigning your IP address, which may cause a delay while your listen-address updates, or by raising new firewall settings, which may cause your hotspot to go offline completely. You can prevent this by assigning a static IP address using your hotspot's MAC address and correctly configuring your firewall settings. Hotspots used to require port forwarding to get the hotspot off of relay. Fortunately, this is no longer required. However, following the old steps to get off relay helps resolve most router-related issues.


Be sure to disable:

  • Advanced Security
  • UPnP
  • Dynamic IP
  • IPv6
  • Assign static DHCP address using MAC address from Bluetooth diagnostic. 


The process may vary by router manufacturer. The easiest way to determine the steps for your model is to perform a web search for the manual. Many useful workflows were created when hotspots still performed the task. Perform a web search for "Helium Fix Relay" to learn more.


Since the Light Hotspot upgrade release, the demand for internet speeds has been low, so hotspots do not consume much data. The most important factors of your router are its firewall capabilities and its Wi-Fi capability in the event you're unable to use ethernet. (Ethernet is recommended) If you find the router provided by your ISP is insufficient, you can save money on your bill by purchasing one with improved Wi-Fi or firewall capabilities on your own. 


*Ask the Discord community for router recommendations based on compatibility with your ISP. 


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