Internet General


Most issues hotspots face are internet-related, typically speed or connectivity. 


  • ISP Speed
  • ISP Policy
  • Router Configuration
  • Router Capability 

Get Help!


Often, the cause of inactivity in our hotspots is simply due to Helium network maintenance. We rely on Helium and Nova to be making the best decisions for the network and have to provide a bit of patience when our hotspots go offline during the maintenance. Check the status of the network: Helium Dashboard or Helium Board 


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