Basic Troubleshooting

Offline Hotspot

If your Hotspot appears offline or inactive, refer to our article on Troubleshooting Networking Issues for steps you can take to resolve the issue.

Offline issues can also be caused by problems with the miner's SD card or firmware. Refer to our SD Card Issues article for steps to flash new firmware or replace the SD card.

Low or No Proof of Coverage Activity

If your Hotspot is experiencing low or no proof of coverage activity, there are a few easy steps you can take to try to quickly resolve the issue:

  • Verify there are no ongoing Helium network issues causing the pause in activity - refer to our article on how to keep up with problems and changes going on with Helium.
  • Verify other Helium Hotspots are within RF signal range of your antenna - Hotspots not in range of any other Hotspots AKA "lone wolf" Hotspots will not have any Proof of Coverage activity because there are no other devices sending Beacons for your device to Witness and there are no devices to Witness the Beacons your device is sending out.
  • Ensure your antenna is mounted properly and in a good position to allow it the best chance of communicating with other Hotspots.
  • Consider using an aftermarket antenna of lower or higher dBi rating depending on the terrain surrounding your Hotspot - the included stock antenna may not be ideal for every type of environment.
  • Verify your antenna and cabling are securely and properly attached to your Hotspot - finger tight. Power off your Hotspot and remove the antenna connector, then re-attach it to ensure the connection is good. Ensure the Hotspot is powered off any time antennas or cabling are attached or detached.
  • For more information on antenna related issues and how to deal with them, refer to our article on the subject.

Onboarding and Setup Issues

If you're having issues Bluetooth pairing with your Hotspot during setup or when trying to update the WiFi settings, check our article Troubleshooting Bluetooth Pairing Issues for more assistance.

If you're getting a "Hotspot already has an owner" error when trying to onboard your Hotspot, refer to our article on this error for more information and steps to resolve it.

If you're having wallet or seed phrase related issues, check our articles on Lost Wallet Access/Lost Seed Phrase and Complete Guide to Crypto Wallets and Transactions.

Get Help

If you're still having issues with your Hotspot after reviewing this article, submit a ticket to us here and an Agent will assist with your issue.

 

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