Buying from unofficial resellers online or from eBay always carries a risk to the buyer and we don’t recommend it.
In case the Hotspot has been confirmed "onboarded", we will no longer have the capability to reset unless the buyer who previously owns the wallet will give all information, especially the seed phrase to reset then that will work.
Currently customers who buy the Goldspot other than directly from MNTD will also not get access to the VIP Discord.
Updated