Click on the chat button to connect with us available 24/7 or get support from our customer service team by submitting a request here.
The RAKStars Discord and the Official Helium Community Discord will be your home base for all things Helium mining-related. Within the RAKStars Discord, you'll also be able to open a ticket with our Tech Support directly if your question could not be solved by using the Search Bar, asking the community, or simply because you want to talk to a human. We're here to help. Goldspot owners, head over to the MNTD. Discord to open a ticket with our Gold support team!
- When opening a ticket due to an onboarding issue, please provide us with a clear image of the QR code on the side of the hotspot itself.
- For any other hotspot inquiry, simply provide your hotspot's name and a recent Bluetooth diagnostic.
MNTD. Refund and Exchange Policy.