There are several reasons why the hotspot is blocked. The most common ones are shipment loss/damage, bank claim, fraud, scam, etc. We instantly block the hotspot as a result of these conditions, as we place a high priority on the information security and safety of our valued clients.
How to unblock it:
Using the e-mail address used to place your order, kindly contact firstname.lastname@example.org including the following:
- Order Number
- Serial Number of the Hotspot
Our support team will check these details and upon approval of the request we will put off the block on the hotspot.
Note: If you didn't purchase directly from MNTD and got your blocked hotspot from a third party, you'll need to request your seller or contact to send the above details for you since the issue is with them.